Refund Policy

Last updated: 12 July 2026

30-day money-back guarantee

We want you to be happy with Lotra. If you're not satisfied with your subscription, you can request a full refund within 30 days of your first paid invoice.

How to request a refund

Payments are processed by our provider, Stripe. To request a refund, email us at billing@getlotra.com from the address on your account and we'll process it for you within a few business days.

Cancellations

You can cancel your subscription at any time from your billing portal or by contacting support. Cancellation stops future renewals; you retain access to the Service until the end of your current billing period.

See also our Terms & Conditions, Cookie Notice, and Privacy Policy.