Terms & Conditions

Last updated: 12 July 2026

These Terms & Conditions ("Terms") govern your use of Lotra ("the Service"), provided by Lotra Core ("we", "us", "our"), the operator of Lotra. By creating an account or using the Service you agree to these Terms.

1. The Service

Lotra is a software-as-a-service platform for automotive dealerships, providing inventory management, customer/CRM records, listing syndication, finance and sales tracking, and reporting.

2. Your account

You must provide accurate information and keep your account credentials confidential. You are responsible for all activity under your account. If you use the Service on behalf of a business, you warrant that you have authority to bind that business.

3. Acceptable use

You must not:

• Use the Service unlawfully or fraudulently, or to send spam.
• Infringe any intellectual property or third-party rights.
• Interfere with the security of the Service, including introducing malware, probing, scanning, or scraping.
• Reverse-engineer, resell, or redistribute the Service without our consent.

4. Intellectual property

We retain all rights, title and interest in and to the Service, including all software, documentation, and branding. You are granted a limited, non-exclusive, non-transferable right to use the Service within the plan you have subscribed to.

5. Your content

You retain ownership of data you enter into the Service (vehicles, customer records, documents, etc.). You grant us a limited licence to host and process that data solely for the purpose of providing the Service.

6. Fees, subscriptions and payment

Payments are processed by our payment provider, Stripe. For details on how Stripe handles cards, security, and transaction data, see Stripe's Privacy Policy. VAT is calculated and shown at checkout where applicable.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your billing portal or by contacting support.

7. Service level

We work hard to keep the Service available and reliable but do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, all implied warranties (including fitness for a particular purpose and merchantability) are excluded.

8. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms, fail to pay, pose a security or fraud risk, or repeatedly violate our policies. On termination you may export your data for a period of 30 days, after which it may be deleted.

9. Liability

To the fullest extent permitted by law, our aggregate liability under these Terms is limited to the fees you paid us in the 12 months preceding the claim. We exclude liability for indirect, consequential, or special damages (including loss of profits, data, or goodwill). Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence.

10. Indemnity

You agree to indemnify us against any claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

11. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes.

12. Changes

We may update these Terms from time to time. Material changes will be notified to you by email or in-app notice.

13. Contact

For any questions about these Terms, contact us at legal@getlotra.com.

See also our Privacy Policy, Cookie Notice, and Refund Policy.